COVID-19 Information for Visitors to the practice

COVID-19 Information for Visitors to the practice

After months of lockdown we are delighted to have now re-opened our doors for face-to-face consultations. When we all went into lockdown in March 2020, our teams began offering remote therapy sessions which turned out to be roaring success with many clients choosing to continue online even now. This means that going forwards RHCP will offer a virtual practice using video call software or telephone consultations as well as face-to-face therapy sessions from our premises in Leicester city centre.

Our opening will be gradual as it will be up to each therapist and client to decide if face to face working is suitable for them, we expect our practice to have reduced traffic until at least the end of this year.

We will continue to monitor government advice. Should we at any point be asked to close due to a high infection rate in our area , we will inform you and we will work with you to decide on the best options available to continue your therapy remotely.

Enjoy a safe visit with us

The health and safety of our visitors and staff is always our number one priority and we have therefore introduced several additional hygiene and safety measures which we have outlined below and which you’ll see in place when you visit. We will ensure that we do everything possible to make sure that you have a safe visit.

Showing Symptoms?

If you have any symptoms of COVID-19 we politely request that you, please do not visit us and request an online rather than face-to-face consultation. Please contact us to amend your booking, you will only be able to return to the practice once you have completed a test and that the outcome is a negative result, or once you are well and have completed the necessary isolation period.


Our waiting room will remain closed, please arrive at your scheduled appointment time only.

Bring a face mask

Visitors over the age of 11, will be required to wear a face covering upon arrival and throughout the duration at the practice unless you are exempt from wearing one.

Some of the government exemptions are:

  • Children under the age of 11.
  • Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment or disability.
  • If putting on, wearing, or removing a face covering will cause you severe distress.
  • If you are travelling with or aiding someone who relies on lip reading to communicate.
  • If speaking with people who rely on lip reading, facial expressions, and clear sound. Some may ask you, either verbally or in writing, to remove a covering to help with communication.

For the full list of exemptions and further information please read the full government document here

Visitors will not be required to prove their exemption of wearing a face covering at the practice.


We are unable to provide any refreshments at the practice. We ask that you bring with you a bottle of water.


To ensure your safety we are accepting card payments only, no cash will be accepted at the practice.

Social distancing

Please keep 2-meter distance from others where possible, all seating in therapy rooms can safely remain 2 meters apart. We have placed a hygiene screen on the reception desk.

Hygiene Measures

We politely request that all visitors uphold the highest possible hygiene standards, through regular handwashing or the frequent application of hand sanitiser.

Hand sanitiser will be readily available throughout the practice. Please use these throughout your visit.

Enhanced Cleaning

Enhanced cleaning will be taking place throughout the day, seeking to disinfect those points most touched such as door handles, surfaces, seating, and taps.

Deep cleaning will take place in relevant areas if anyone presents themselves to us with COViD-19 symptoms.

We have completed a thorough business risk assessment and we will continue to be guided by the advice of the government and our professional body. We will update this guidance as and when required. Please do visit this page regularly to refresh yourself on our guidelines.